complimentary shipping within Australia is offered, while international shipping rates are calculated at checkout via DHL Express for secure global delivery.

each piece is handcrafted to order in our workshop, shaped with care and attention to detail. production typically takes between five to twenty business days, allowing time for the work to unfold.

delivery times are estimates only and may be affected by payment authorisation, stock availability, or customs processing

recycling metals can help reduce the need for mining new resources, which can have a positive impact on the environment by reducing energy consumption and greenhouse gas emissions associated with mining activities

additionally, recycled precious metals are of equal purity and quality as newly mined metals when melted down and reused

our dedication to quality, craftsmanship, and design ensures that each piece of jewelry is crafted from solid precious metals and finely cut gemstones

this commitment guarantees durability across multiple lifetimes, creating treasured heirlooms

cleaning and maintenance

use a jewellery polishing cloth to achieve a brilliant shine on flat parts of polished jewellery

for trapped dirt, soak the jewellery in warm water with mild detergent for 10 minutes, then gently brush the affected areas with a soft-bristled toothbrush

avoid wearing jewellery during cleaning, bathing, and sleeping, and keep it away from heat sources to prevent dullness, discolouration, or oxidation

store each piece of jewellery individually to prevent wear and tear

materials and quality

our pieces are exclusively crafted from recycled metals, ensuring ethical sourcing and superior quality. While normal signs of wear and tear such as dents and scratches may develop over time, our commitment to excellence remains unwavering

ethically sourced stones

all stones used in our jewelry are ethically sourced and of the highest quality. however, please note that they are fragile and may chip or break if subjected to force or collision

regular maintenance

regularly check stones and settings for any damage. if you notice any issues, please reach out to us at hello@fendastudio.com for assistance. charges may apply for repair services

once your piece is shipped, you'll receive a confirmation email with shipping details and a tracking number.

our return policy extends for thirty days, in accordance with australian consumer laws. to be eligible for a refund, your piece must be returned to our studio within this timeframe, in its original condition, including all packaging, accessories, and tags.

for assistance or to initiate a return, please contact our customer service team at hello@fendastudio.com.

please note that while we adhere to all relevant australian consumer laws, we are not responsible for any additional shipping costs or the condition of the piece until it reaches our studio. however, if an item is faulty or the wrong piecehas been delivered, we will address the issue promptly.

an extended refund or exchange timeframe can be arranged at the time of purchase.

each Fenda Studio piece is handcrafted to order, so choosing the right size is essential for a comfortable fit and long-lasting wear

rings

for the most accurate results, we recommend using an existing ring that fits the intended finger and measuring its inner diameter in millimetres. you can then refer to our ring size guide for a full conversion chart and printable tools

alternatively, visit a local jeweller for a professional sizing, or reach out to us at hello@fendastudio.com for assistance

keep in mind that finger size can fluctuate slightly with temperature, time of day, and activity

bracelets and necklaces

use a soft measuring tape or a piece of string to measure your wrist or neck, then compare the measurement to the lengths listed on our product pages

if you're between sizes or looking for a custom fit, we’re happy to help, pleascontact us before placing your order

resizing services

we offer resizing for select pieces. charges may apply. if you need an adjustment, email hello@fendastudio.com with your order number, and we’ll guide you through the process